We both mentioned Barefoot Books before. Apparently, its “studio” here at Summertown is the company’s foothold in the UK. We finally bought some of their products recently, online, armed with a thirty percent discount code.
We bought four books, three jigsaw puzzles, and an alphabet flash card set for Omar. It will be quite sometime before he will appreciate most of products, but we simply couldn’t help ourselves. We were particularly excited about the Barefoot Books World Atlas and Landmarks of the World puzzle, which features the Petronas Twin Towers.
When we received our order (YAY!) one item, the abovementioned Landmarks of the World puzzle was missing. I misunderstood the confusing shipment invoice which stated that it was being sent separately. Afi also noticed that One Moose, Twenty Mice had a torn page.
I called their customer service number to ask about both. The person on the line said that she will look into the missing item and arrange a replacement for the book. I followed up the phone call with an email for good measure. The puzzle arrived the next day. (YAY! ×2) Then, a reply email arrived asking me to confirm the shipping address for the replacement book. I gave it, and the book arrived soon after. (YAY! ×3) They asked that we give away the damaged book to charity.
That was supposed to be the end of it. But, last Wednesday by chance we bumped into a delivery courier when we were returning from town who were going to buzz our apartment. We were not expecting any delivery so it was quite a surprise. The package turned out to be another copy of One Moose, Twenty Mice! I emailed Barefoot Books straightaway about the extra copy but apparently their Director of Operations will only be back in the office on Monday, tomorrow, for a decision.
:P
We bought four books, three jigsaw puzzles, and an alphabet flash card set for Omar. It will be quite sometime before he will appreciate most of products, but we simply couldn’t help ourselves. We were particularly excited about the Barefoot Books World Atlas and Landmarks of the World puzzle, which features the Petronas Twin Towers.
When we received our order (YAY!) one item, the abovementioned Landmarks of the World puzzle was missing. I misunderstood the confusing shipment invoice which stated that it was being sent separately. Afi also noticed that One Moose, Twenty Mice had a torn page.
I called their customer service number to ask about both. The person on the line said that she will look into the missing item and arrange a replacement for the book. I followed up the phone call with an email for good measure. The puzzle arrived the next day. (YAY! ×2) Then, a reply email arrived asking me to confirm the shipping address for the replacement book. I gave it, and the book arrived soon after. (YAY! ×3) They asked that we give away the damaged book to charity.
That was supposed to be the end of it. But, last Wednesday by chance we bumped into a delivery courier when we were returning from town who were going to buzz our apartment. We were not expecting any delivery so it was quite a surprise. The package turned out to be another copy of One Moose, Twenty Mice! I emailed Barefoot Books straightaway about the extra copy but apparently their Director of Operations will only be back in the office on Monday, tomorrow, for a decision.
:P
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